Incorrect contract package recieved
<p>On december 2016, I have upgraded my account at MTN vincent park in East London.</p> <p>I was helped by Bongiwe Mbiyozo which I have signed to get 2G, 100mins and 200sms's</p> <p>In January I recieved 500mg, 200mins and 200sms which I went to MTN and complaign and they confirmed that I have recieved the wrong package and they promised to correct it.</p> <p>I have called them numerous times and Bongiwe refered me to her manager Mathew Obrian which he failed to help me and am still sitting with the package I do not want and have to pay for it.</p> <p>I am so frustrated because I have to buy extra data as this package that they gave is helping me at all.</p> <p>As in now they so quite not even a phone call to let me know about the status of my query.</p>
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MTN South Africa's replyOfficial
14 Mar 2017, 21:16Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply14 Mar 2017, 21:16
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,