Incorrect Contract package and Poor Service

<p>I raised a concern that I am not receiving the package I signed up for with MTM in Jan 2017, they consultants have been ignoring me and not solving my issue for 4 months. I raised it matter on hellowPeter on the 8th May 2017. I subsequantly got an apology from MTN and they assured me its going to be resolved. </p> <p>After I received an apology from MTN and the timely response by Matshidiso Khatywa (MTN Newtown Junction resource) who send me an application form to migrate me to my correct package, I had hope that finally my issue will be sorted out. However todate my issue is still penning and its now 8 months. </p> <p> </p> <p>When I followed up with Matshidiso Khatywa (MTN Newtown Junction resource) she informed me there is nothing she can do, I must contact the rigional manager on ********** 555. I contacted the guy, and he told me he will sorted in 24 hours. I asked hime to send me an email confirming his committement. He did not, after numerous SMS and called trying to seek help from him he started ignoring and not responding. </p> <p> </p> <p>Now I see that the apology by MTN was not genuine, it was more just a PR exercise. To be honest, I find it unacceptable that for the past 8 months I am paying for a package I did not sign up for.</p> <p>I don’t know if its normal for MTN to take months and months to sort out customer issues. but I've been highly affected financially, socially and emotionally by the continuous delays and poor service by MTN in dealing with my issue. My expectation was that my new correct package will come through within a week or at least by the 1st June 2017 in the new monthly cycle. To my surprised, I'm still geting the same incorrect package yet again and I've never received any update explaining the delay or the situation. I really don’t know what to do anymore…..MTN is bad, perthetic and unprofessional. </p> <p> </p>