SS
Siegfried S
1 reviews | Active since Jul 2011
18 Jan 2016, 14:28
Incorrect Contract Migration
On 1 Sept 2015, I contacted 808 to migrate my contract, ***. MTN then converted my number to a PAYG and not the contract I requested. I have now been battling with MTN Direct since then for them to fix the mistake, but the last response I had, \Our technicians can't find your number on our system so we can't help you."<br> <br> I want my number back on the contract as it was before MTN made the mistake.<br> <br> More references: 10 Nov - ***"
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MTN South Africa's replyOfficial
19 Jan 2016, 11:45Hello ziggy123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Retentions division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Retentions division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply19 Jan 2016, 11:45
Official
Hello ziggy123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Retentions division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Retentions division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,