1 reviews | Active since Jul 2010
INCORRECT CONTRACT LOADED - NO DATA OR MINUTES!
This is now my second complaint about this and it is still not sorted! (even though MTN rep**** to my first complaint saying it was resolved)<br> It has now been nearly 2 weeks on this new MTN contract and I still have not received my Data or sms. <br> The package advertised in the March book is<br> <br> Iphone 16GB<br> R499 PM<br> My MTN choice 100 <br> 100 Anytime Minutes<br> 200sms<br> 500MB Data<br> <br> for some unknown reason the incorrect contract was loaded which only gave me R100 airtime (no minutes, no data and no sms)<br> <br> I must have spent over 4 hours trying to get through to the call center<br> I have been back to the store 6 times and between the store and call center they said they need to cancel the contract and start again.. but yet.. STILL NOTHING HAS BEEN DONE<br> <br> I can never contact the same person twice and it is virtually impossible to get through to the call center at all!<br> <br> This is not only frustrating and time consuming but it is also costing me a fortune as all calls, sms and data are being charged at out of bundle rates!<br> <br> This type of service is UNACCEPTABLE! <br> <br> If this is not resolved I want to cancel the entire thing and go to Vodacom as I have never experienced such bad service from any other company before
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the package has been rectified and 200SMS, 500 MB of data is activated.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the package has been rectified and 200SMS, 500 MB of data is activated.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Best regards
Mantoa
REQ:***
