INCORRECT CONTRACT & INCORRECT BILLING

Please note that I had migrated my contract in Oct 2015 to the MTN Choice 100 which has 100 minutes, 200 smses and 300MB of data for R139-00 p/m.<br> <br> The gentlemen that assisted me in the Fourways MTN store was Siya. However, he had incorrectly captured the type of contract that I wanted to migrate to. For the first month of my newly migrated contract I had only received 100 Anytime Minutes. Subsequently, I visited the store again to correct this. I had dealt with Siya again who changed the details on the system to the MTN Choice 100.<br> But this does not reflect on my monthly invoices.<br> <br> Each month I am charged separately for minutes and data with NO smses whereas the MTN Choice 100 which totals R139-00 p/m.<br> I have also been charged twice for insurance per month (which I have previously queried as a double charge) <br> <br> To date I have not received any resolution to the problems that I have reported on numerous occasions to MTN.<br> My monthly bill far exceeds the R139-00 + Insurance cost that I had initially agreed to.<br> <br> I would like to be credited for all balances that exceed what I had agreed to initially with MTN, if not, I will be furthering this complaint to ICASA.