JF
Johannes F
1 reviews | Active since May 2024
03 Mar 2026, 09:16
Incorrect contract billing
Renewed my mtn contract via Mondo end of November 2025. (They phoned me to renew). There is a 3rd number added to my contract (i have 2 numbers). Have been trying to get this sorted out. All calls are recorded, according to Mondo and Mtn. Today i have spoken to 3 different consultants at mondo. My call is dropped everytime. Never have I experienced such poor service. Mtn is is of no use either, according ro mtn, the issue must be sorted with Mondo. Pathetic!
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Johannes F's updateReviewer Update
05 Mar 2026, 16:00After no joy at Mondo, I was told by Mondo I need to go to the MTN walk in centre, to have this issue resolved, I went to the walk in centre. Only to be told that in future do not make use of online portals to upgrade. No assistance from the walk in centre, they will email mondo and escalate my query.
Now, again the blame game! Where did Mondo get my information? From mtn! My contract is with mtn! It was a decision MTN made to outsource the upgrading/renewal of contracts, but I am left sorting their mess!!!
Now, again the blame game! Where did Mondo get my information? From mtn! My contract is with mtn! It was a decision MTN made to outsource the upgrading/renewal of contracts, but I am left sorting their mess!!!
JF
Johannes F's update05 Mar 2026, 16:00
Reviewer Update
After no joy at Mondo, I was told by Mondo I need to go to the MTN walk in centre, to have this issue resolved, I went to the walk in centre. Only to be told that in future do not make use of online portals to upgrade. No assistance from the walk in centre, they will email mondo and escalate my query.
Now, again the blame game! Where did Mondo get my information? From mtn! My contract is with mtn! It was a decision MTN made to outsource the upgrading/renewal of contracts, but I am left sorting their mess!!!
Now, again the blame game! Where did Mondo get my information? From mtn! My contract is with mtn! It was a decision MTN made to outsource the upgrading/renewal of contracts, but I am left sorting their mess!!!