Incorrect Contract
<p>I signed up a contract last month for a 5 gig day and 10 gig night last month,for the 1st month I got incorrect data and I thought because of pro rata data I would have got less data bcz I signed on the 3rd of the month,this month I only recieved 5 and 5 respectively....anyways I called 808 and the lady says she can do nothing for me...I have a contract that mtn cannot keep to and am disgusted at this service</p>
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MTN South Africa's replyOfficial
14 Apr 2017, 16:05Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,
MTN South Africa's reply14 Apr 2017, 16:05
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,
's updateReviewer Update
14 Apr 2017, 16:13Thank you
's update14 Apr 2017, 16:13
Reviewer Update
Thank you