FH
Fathima H
1 reviews | Active since Dec 2013
19 Jan 2016, 07:55
Incorrect contract
I app**** for an upgrade for 2 phones last year *** and ***) and experienced a challenge with the delivery. I logged my issue on this site before receiving the phones. I now realise that the airtime on my upgrades is only R50.00. When I spoke to the consultant , I advised that I had 100 free minutes and wanted the same. the consultant said that I will get the same but the contracts were changed. Please check the recording of the call as I am not happy with what I was given and believe that the consultant had mislead me. I want the 100 free minutes.
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MTN South Africa's replyOfficial
19 Jan 2016, 16:47Hello Fathima G H ,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply19 Jan 2016, 16:47
Official
Hello Fathima G H ,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,