nP
neelen P
1 reviews | Active since Jan 2014
10 Sept 2015, 06:07
Incorrect Charges
In Aug 15 MTN charged me an extra approximately R650.00 over and above my usual amount (R840.00) and in Sep MTN are charging me an extra R400.00 after a limit of R1.00 was requested upon my upgrade in May 15. This was reset again end Aug 15. I will not pay for this amount. I will pay R190.00 at the end of Sep 15 (my normal R840.00 less last month's overcharge of R650.00). <br> <br> The line was closed again last week and yesterday it is an open line again.<br> <br> I cancelled of the debit order on 02/09/2015 (***)? I checked again on 09/09/2015 and the debit order was not cancelled. What sort of racket is being run by MTN?<br> <br> I do not want to be an MTN subscriber anymore. It is a nuisance (dropped calls, poor reception, horrible data coverage and speed). MTN admits a mistake on their part but no refund<br> <br> MTN does not deliver as promised (breach of contract)and I will not be liable for any costs to end of contract. <br> <br> Everyday I receive promotional sms'es from various organisations. Please remove these immediately as I cannot block these and the few that I can block does not work. Who is going to refund me for these charges, debit order stop &
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MTN South Africa's replyOfficial
10 Sept 2015, 12:54Hello neelen.pillay,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a credit amount of R653.47 was approved and allocated to the account for the failed usage limit. The reference number for that credit was REQ:***.
Another Billing request has been logged for the charges for the month of August 2015. This request is still pending investigation and will be resolved. The reference number for that request is REQ:***.
We can also now confirm that the usage limits of R0.00 has been set on all three numbers to avoid additional usage. If in the even the usage limit fails, our Billing Department will correct the account without any issues.
We see that there is currently a balance of R630.28 on the account which will be the amount set to be debited. We've taken a decision to credit you with that amount and this will off-set the debit order for the end of September 2015.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a credit amount of R653.47 was approved and allocated to the account for the failed usage limit. The reference number for that credit was REQ:***.
Another Billing request has been logged for the charges for the month of August 2015. This request is still pending investigation and will be resolved. The reference number for that request is REQ:***.
We can also now confirm that the usage limits of R0.00 has been set on all three numbers to avoid additional usage. If in the even the usage limit fails, our Billing Department will correct the account without any issues.
We see that there is currently a balance of R630.28 on the account which will be the amount set to be debited. We've taken a decision to credit you with that amount and this will off-set the debit order for the end of September 2015.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply10 Sept 2015, 12:54
Official
Hello neelen.pillay,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a credit amount of R653.47 was approved and allocated to the account for the failed usage limit. The reference number for that credit was REQ:***.
Another Billing request has been logged for the charges for the month of August 2015. This request is still pending investigation and will be resolved. The reference number for that request is REQ:***.
We can also now confirm that the usage limits of R0.00 has been set on all three numbers to avoid additional usage. If in the even the usage limit fails, our Billing Department will correct the account without any issues.
We see that there is currently a balance of R630.28 on the account which will be the amount set to be debited. We've taken a decision to credit you with that amount and this will off-set the debit order for the end of September 2015.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a credit amount of R653.47 was approved and allocated to the account for the failed usage limit. The reference number for that credit was REQ:***.
Another Billing request has been logged for the charges for the month of August 2015. This request is still pending investigation and will be resolved. The reference number for that request is REQ:***.
We can also now confirm that the usage limits of R0.00 has been set on all three numbers to avoid additional usage. If in the even the usage limit fails, our Billing Department will correct the account without any issues.
We see that there is currently a balance of R630.28 on the account which will be the amount set to be debited. We've taken a decision to credit you with that amount and this will off-set the debit order for the end of September 2015.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team
Best regards,