yB
yahya B
1 reviews | Active since May 2012
05 Feb 2015, 08:28
incorrect charges
I renewed my contract with mtnshop and they quoted me R99.00/month, but they are charging me more than the amount I was quoted, made a few calls to mtn, but didnt get any response from them.
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Replies (1)
MTN South Africa's replyOfficial
18 Feb 2015, 13:19Hello jaja7860,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit has been passed on the MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit has been passed on the MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply18 Feb 2015, 13:19
Official
Hello jaja7860,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit has been passed on the MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit has been passed on the MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,