JT
John T
1 reviews | Active since Jul 2015
01 Oct 2015, 11:20
Incorrect cell phone billing
Despite my numerous e-mails to your office and calls - Ref. USD *** and *** - my complaint of over billing for the past 4 months has not been resolved. I again contacted your call centre this morning but regretably in mid-call I was cut off.<br> <br> I find your service very unprofessional.<br>
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Replies (1)
MTN South Africa's replyOfficial
03 Oct 2015, 10:20Hello John44,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our accounts department for urgent attention as per the given ref number .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our accounts department for urgent attention as per the given ref number .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply03 Oct 2015, 10:20
Official
Hello John44,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our accounts department for urgent attention as per the given ref number .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our accounts department for urgent attention as per the given ref number .
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***