Incorrect Billinh

I’ve had 2 contracts with MTN for the past +-6 years which have ended on the incorrect date and I’ve been billed out of special rates.

I have never experience this ever with MTN. During the previous years when my contract ended, I was not charged the normal rates and I upgraded all my contracts on Black Friday or Black Friday weekend.

I did the exact same thing this year in 2022 for both contracts.

I visited the MTN Gateway store on the 26/11 to cancel my contracts and was told my bill is R3443 for two contracts on my profile.

I had taken these contracts on the 25/11/2020 and the contracts should have ended on the 25/11/2022.

I have seen all the details on your system at MTN and I am very disappointed that being with MTN for so long and my contracts ended earlier than expected.

Even if I did upgrade my contracts, I would still need to pay this amount as per the consultant.

The consultant mentioned it ended on my billing date the 11th of the month which is incorrect. I was ****** of a whole 2 weeks of my data and over charged incorrectly.

The two contracts in question are, 081******* and 060 *******.

I’ve called the call Centre several times, put in a query with retention dept since my cancellation and been to the MTN Pavilion store to cancel again, but I was still unlucky. I'm currently holding on the line for cancellations and nobody seems to answer for the past 20min.

These contracts have not yet been cancelled and nobody has gotten back to me with regards to the over charges. I have several reference numbers that have been opened and closed with no actual result.

The very last reference number was 1-2***********6.

I need these contracts to be cancelled today with immediate effect and for the amounts to be reversed.

I do not want to be billed again at a high amount for the next month as I have already sent through cancellation on the 26/11/2022.

Please contact me on 082 ******* as I have switched off the above MTN numbers from being billed incorrectly any further.