1 reviews | Active since Apr 2016
Incorrect billings on my account
Dear Mtn <br> <br> My name is Nomzamo and I've been a loyal customer to you for over 10 years and I must say that loyal customers are not well taken care of and as for your Branch in Nicolway I would never sat my foot there. I had a contract with Mtn and cancelled everything in December after being debited for 2G's I didn't ask for and only then I was told I should have came to the store to cancel...but what is annoying right now is that you have been debiting my account in Feb 2016 R580.80 and March R186.00 the worst part is your Manager at Nicolway doesn't know anything about service and please refund all my monies I don't have money to be funding such a big Company and after this I am porting my number!!! This is absolute hogwash!!!!
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation, we have now cancelled your two Data contracts and migrated the numbers to Prepaid. A credit request has been logged for the invoices that were generated after the request.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation, we have now cancelled your two Data contracts and migrated the numbers to Prepaid. A credit request has been logged for the invoices that were generated after the request.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***