Incorrect Billings not being corrected

Firstly the call centre is absolutely useless when it comes to logging queries as I had to log the same query 3 times as each time they don't complete it correctly.<br> <br> I am being billed for data that I did not receive, and nobody is coming back to me to get it resolved. I have been querying this now for almost a month and I am not getting any help. And now my Feb invoice is again incorrect.<br> <br> I am shocked that if I request a cancellation amount for my contract, I get two phone calls and an e-mail, yet for a billing query I get no assistance?<br> <br> Would MTN prefer that their clients cancel their contracts and go somewhere else rather than keep their clients happy??<br> <br> This is absolutely shocking!