INCORRECT BILLINGS

I'm Cecelia, another mistreated MTN customer. I have been experiencing a frustrating lack of results with MTN not fixing their errors to my account since early December 2014. <br> Good customer service does not start and stop with a friendly phone call. The MOST VITAL part of Good Customer Service is to correct the clients' queries and problems especially when the fault lies with MTN. <br> DEC'14: incorrect billings include: 2 X handsets (I-phone 5s), a BIS charge, 2 X sms and 2 X data package. What should be charged is 1 Handset, 1 data package, 1 sms pack. I was advised that everything would be corrected and January would be correct, this did not happen. AWAIT Cr.<br> JAN'15 - Similar incorrect billings. AWAIT Cr.<br> FEB'15 - Similar incorrect billings and now I have been advised that I had requested an upgrade which is NOT TRUE!<br> MTN has never contacted me once with feedback on my queries logged. I feel like no one cares, just takes my money and adds new billings to the system over there which I unfairly need to pay for.I have never experienced such a poor display of customer care. I still have a long contract with MTN and really need to fix these issues. It is completely unacceptable!<br> Cecelia