SC
SASH C
1 reviews | Active since Jan 2016
13 Aug 2019, 09:40
incorrect billing/no joy
Being a member of mtn i really had high expectations of this network. I had taken out my upgrade black friday deal last year which afforded me 60gb day and 60gb night data for R299. Billing has always been fine since i the upgrade up untill this month things have gotten messed up. I have a usage limit of R10 and had more than enough carry over data for the month but mtn in error has billed me over R898 which is totally incorrect. Phoning the call centers is fruitless as they tell u what u want to hear just to get rid of you and at the end of the day i have no solution to my problem. You guys are robbing me when all the facts are infront of you. My bill should be R299 and nothing more. Kindly make sure this is sorted before you debit my account. Contact me on ***. My contract number is ***. My id number ***
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MTN South Africa's replyOfficial
22 Aug 2019, 09:05Good Morning Sashlin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised, I tried calling you on ***, unfortunately there was no answer. Please note the over billed amount of R599.00 has been credited into your MTN account as this was an issue that we experienced on the network with the MTN Choice 30GB packages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised, I tried calling you on ***, unfortunately there was no answer. Please note the over billed amount of R599.00 has been credited into your MTN account as this was an issue that we experienced on the network with the MTN Choice 30GB packages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
MTN South Africa's reply22 Aug 2019, 09:05
Official
Good Morning Sashlin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised, I tried calling you on ***, unfortunately there was no answer. Please note the over billed amount of R599.00 has been credited into your MTN account as this was an issue that we experienced on the network with the MTN Choice 30GB packages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised, I tried calling you on ***, unfortunately there was no answer. Please note the over billed amount of R599.00 has been credited into your MTN account as this was an issue that we experienced on the network with the MTN Choice 30GB packages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,