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TAME' BOBBERT
1 reviews | Active since Jul 2011
02 Jan 2019, 09:45
Incorrect billing/debit
My MTN 100 contract for which I pay R249 per month and top with airtime and data when I need it has so how been changed and I am being billed out of bundle rate.... They can't tell me by who it was changed or why. Now, I have been incorrect debited for November and December. This makes no sense at all especially since I top up with data 2 or 3 times a month, when my 350 mb are used I can't use the internet.... So how am I charged out of bundle rates for prepaid date bundle's bought?
I logged my call this morning at 09:14, received an sms that my query has been escalated and 1 minute later another sms saying that it has been resolved..... Very strange because nothing is resolved....
Over a year ago the same thing happened no explanation was given and I was credited with the additional amount debited from my account.
Action from my side: I have changed debit order payment to cash payment... I will notify my bank as well ....
Please get back to me regarding my money. Thank you
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Replies (2)
MTN South Africa's replyOfficial
04 Jan 2019, 05:41Good day Tame,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a credit has been passed on your MTN acc as follows "Good day, your MTNSP query reference: SR: *** A credit request of R447.47 for PSD & voice calls (sul failed set @ R0.00) has been sent through for approval for cell no: *** invoice/s date/d 2018-11-26 to 2018-12-26."
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a credit has been passed on your MTN acc as follows "Good day, your MTNSP query reference: SR: *** A credit request of R447.47 for PSD & voice calls (sul failed set @ R0.00) has been sent through for approval for cell no: *** invoice/s date/d 2018-11-26 to 2018-12-26."
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply04 Jan 2019, 05:41
Official
Good day Tame,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a credit has been passed on your MTN acc as follows "Good day, your MTNSP query reference: SR: *** A credit request of R447.47 for PSD & voice calls (sul failed set @ R0.00) has been sent through for approval for cell no: *** invoice/s date/d 2018-11-26 to 2018-12-26."
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that a credit has been passed on your MTN acc as follows "Good day, your MTNSP query reference: SR: *** A credit request of R447.47 for PSD & voice calls (sul failed set @ R0.00) has been sent through for approval for cell no: *** invoice/s date/d 2018-11-26 to 2018-12-26."
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
TB
TAME' BOBBERT's updateReviewer Update
04 Jan 2019, 07:56Morning, please explain you are crediting me for R447.47 when I was debited for R476. In November you overcharged me by R50(was debited R299) and December you over charged me by R227(excluding contract amount of R249 - was debited R476)?
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TAME' BOBBERT's update04 Jan 2019, 07:56
Reviewer Update
Morning, please explain you are crediting me for R447.47 when I was debited for R476. In November you overcharged me by R50(was debited R299) and December you over charged me by R227(excluding contract amount of R249 - was debited R476)?