LW
Linda W
1 reviews | Active since Oct 2011
11 Sept 2018, 16:40
INCORRECT BILLING THAT DOES NOT GET FIXED
I took out a new MTN Contract in July and was a price for the package selected. When I received the first statement I saw that the contract amount was incorrect. I phoned MTN who told me that I had to go to the branch that I signed up and take it up with them. I went to the Branch (MTN Clearwater) who said they would take it up with accounts and confirmed that I had been billed incorrectly. I was sent a reference number for my query. The consultant told me that he would get back to me once he had a response from MTN accounts. To date I have not heard back from him. I got a SMS to state that my reference number had been resolved, yet when I got my August invoice, again I have been billed incorrectly. How can MTN sell the public a product at a price and then proceed to bill you differently, then when the customer queries it, it falls on deaf ears!!!
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MTN South Africa's replyOfficial
11 Sept 2018, 23:07Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please be advised that the package is captured correctly for R551.18. The package is not offered for R549.00, the billing department will look into the request and give us feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply11 Sept 2018, 23:07
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please be advised that the package is captured correctly for R551.18. The package is not offered for R549.00, the billing department will look into the request and give us feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
LW
Linda W's updateReviewer Update
13 Sept 2018, 11:10The package was sold to me as R549.00 and this is also the price that the service staff at MTN stores have. The paperwork I signed even has R549.00 as a price. This is the price I have been sold not anything else.
LW
Linda W's update13 Sept 2018, 11:10
Reviewer Update
The package was sold to me as R549.00 and this is also the price that the service staff at MTN stores have. The paperwork I signed even has R549.00 as a price. This is the price I have been sold not anything else.