1 reviews | Active since Jul 2010
INCORRECT BILLING STILL NOT SORTED OUT
It has now been about a month an half that I've been trying to get MTN to rectify my account and as to date still not right, wrong amount again debited off my bank account today. I was requested to send a statement from Nashua Mobile to them which I did. Now my mails are being ignored when trying to follow up. Tried to phone this morning and only got music the whole time and no consultant answering the phone. I am at a point where I want to get my lawyers involved and I want the contract cancelled with immediate effect as I signed the contract with Nashua Mobile and not MTN. Not my fault Nashua Mobile closed it doors. Really disappointed with MTN and would not recommend them to anyone.
Thank you for your post.
Please accept our apologies for the delay experienced.
The difference in charge was due to BIS being billed, however this has been cancelled. A credit of R176.99 has been passed to to your MTN account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for the delay experienced.
The difference in charge was due to BIS being billed, however this has been cancelled. A credit of R176.99 has been passed to to your MTN account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
