AV
Andries V
1 reviews | Active since Mar 2009
14 Sept 2015, 12:05
Incorrect billing still not resolved
My mom, a pensioner, recently app**** for an upgrade (contract). For the first two months, her subs were incorrectly charged and she was billed for what should have been inclusive SMS and data bundles. She has been struggling to get MTN to credit her account and she keeps being given the runaround. Who from the customer service team would be able to assist her, without sending her from person to person again? <br>
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MTN South Africa's replyOfficial
14 Sept 2015, 13:37Hello AV,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that we have pass through a credit for the invoices incurred and it will reflect on the next billing cycle.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that we have pass through a credit for the invoices incurred and it will reflect on the next billing cycle.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply14 Sept 2015, 13:37
Official
Hello AV,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that we have pass through a credit for the invoices incurred and it will reflect on the next billing cycle.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that we have pass through a credit for the invoices incurred and it will reflect on the next billing cycle.
Best regards
Mantoa
REQ:***
Best regards,