evdm
elize van der merwe
1 reviews | Active since Feb 2015
08 Jul 2015, 09:53
Incorrect billing still not corrected
I logged a complaint on 6 June reporting that have been double billed for my sms bundles.<br> <br> I received a reply back on 11 June advicing:<br> <br> Please be advise that your query has been escalated to the relevant department.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you<br> <br> The issue is still not been resolved. Do I need to close my >10yr account with MTN to get your attention and take this to the Ombudsman?<br> <br> Please contact me in person to sort this out. <br> <br> Service at the call centre sucks!! I tried over and over ....
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MTN South Africa's replyOfficial
24 Jul 2015, 11:17Hello lilfriend,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that the request that were logged with closed off. The 500SMS bundle was deactivated but the agent that logged the request's first needed to ensure that the SMS bundle first be deactivated before the account could be credited.
We have now logged the billing query for the bundle to be credit from February 2015 up until the latest invoice that was generated with the charge included. The reference number for the billing query logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that the request that were logged with closed off. The 500SMS bundle was deactivated but the agent that logged the request's first needed to ensure that the SMS bundle first be deactivated before the account could be credited.
We have now logged the billing query for the bundle to be credit from February 2015 up until the latest invoice that was generated with the charge included. The reference number for the billing query logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply24 Jul 2015, 11:17
Official
Hello lilfriend,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that the request that were logged with closed off. The 500SMS bundle was deactivated but the agent that logged the request's first needed to ensure that the SMS bundle first be deactivated before the account could be credited.
We have now logged the billing query for the bundle to be credit from February 2015 up until the latest invoice that was generated with the charge included. The reference number for the billing query logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that the request that were logged with closed off. The 500SMS bundle was deactivated but the agent that logged the request's first needed to ensure that the SMS bundle first be deactivated before the account could be credited.
We have now logged the billing query for the bundle to be credit from February 2015 up until the latest invoice that was generated with the charge included. The reference number for the billing query logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,