1 reviews | Active since Jan 2018
Incorrect billing since Sept 2017 without correction or joy from Call center
I was called to upgrade my phone on the 4 September 2017, the new phone would be delivered with 14 business days. The phone never arrived and I was billed the new contracted amount. So I cancelled the upgrade via the call center which hasn’t been effective so now I can’t upgrade and it is due. I am still being billed the higher amount after numerous attempts to have this corrected.
The next step is court and the consumer protection act with damages.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Channel support department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaint Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Channel support department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaint Management Team