SF
Shannon F
1 reviews | Active since Feb 2016
22 Feb 2016, 09:27
Incorrect Billing Saga
My saga with MTN started in October 2015. I was billed for both my Wifi usage and Mobile usage. When queried I received a very finite, \our records show that all of the data was used on mobile\", pay the bill. I have the proof on my phone that the majority of the data was used on wifi. I was told that I am supposed to switch of mobile usage when using wifi despite my phone showing me that I am on wifi exclusively. This response is, in my humble opinion, ridiculous - how many people actually do this - and as I was never informed of this prior to the incidence, how was I supposed to know. This was an anomaly, it has not happened before and hasn't happened since. I have been blocked at all avenues I have pursued, and am unable to speak to anyone who is actually able to help me. Emails have been sent on my behalf, but I have not been ccd in on them as I am not allowed any contact details for the \"powers that be\". I have been a loyal MTN subscriber for over 12 years and have no idea how to proceed. I continue to be billed monthly, but have no service - I am unable to even receive calls and smses. Any advice, I am desperate! "
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MTN South Africa's replyOfficial
23 Feb 2016, 09:45Hello SFlewellen,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department validated the charges to be correct for the invoice dated 2015-10-26. A copy of the Call Data Usage was included on feedback sent on 2015-12-23.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department validated the charges to be correct for the invoice dated 2015-10-26. A copy of the Call Data Usage was included on feedback sent on 2015-12-23.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply23 Feb 2016, 09:45
Official
Hello SFlewellen,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department validated the charges to be correct for the invoice dated 2015-10-26. A copy of the Call Data Usage was included on feedback sent on 2015-12-23.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department validated the charges to be correct for the invoice dated 2015-10-26. A copy of the Call Data Usage was included on feedback sent on 2015-12-23.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,