Incorrect Billing - Reference Number: ***4

To whom it may concern,<br> <br> I lodged a query on 12 June 2015 for incorrect billing. I requested a copy of my agreement as Itemised Billing was being charged and this was not part of my contract for a long time - 3 perhaps 4 years.<br> <br> Bandile has been responding to my emails, however my questions are not being answered.<br> I was advised on 07/08/2015 that the matter was escalated to the credit management department.<br> 2 weeks have gone by and no response received. After following up and requesting feedback, I receive a mail advising that it has now been escalated to the legal department.<br> <br> The turn-around time is supposed to be 72 hours and this has been going on for over 2 months.<br> <br> My request is to confirm if indeed MTN incorrectly billed me and that my account be credited accordingly. If the error is from me then I require the relevant documents and will rectify.<br> Right now I have no communication where the error is and how this will be rectified.