1 reviews | Active since Jul 2011
incorrect billing - poor service and no feedback
<p>I took out a contract on 28 November. My account was over the cotractual amount. I was expecting to pay R630 I paid R903.</p> <p> </p> <p>My billing run starts on 13 of month (therefore 13 December) I was charged in advance. My understanding is that MTN charges in arrears. Queries through MTN have not been answered or rep**** to since last week.</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that the first invoices are prorated, you were charged from the activation date 2016-11-28 to the invoice date 2016-12-13 plus the full month subscription. Kindly be advised that this is a once off charge therefore you were billed your normal subscription on the invoices dated 2017-01-13.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please note that the first invoices are prorated, you were charged from the activation date 2016-11-28 to the invoice date 2016-12-13 plus the full month subscription. Kindly be advised that this is a once off charge therefore you were billed your normal subscription on the invoices dated 2017-01-13.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***