1 reviews | Active since Aug 2013
Incorrect Billing: Packet Switch Data Calls
My wife recently taken up a fixed rate contract for R375 (100 minutes & 300Mb data) & mtn committed to say that they will put a limit to restrict any over calls or data usage. MTN call center is stating that my wife contracted to MyChoice or open limit with credit of R14000, which goes against what we initially agreed upon. This means MTN is in breach of contract. My wife has never exceeded her limit and often purchases data bundles to ensure not to exceed. This has been going on for three months without resolution and this is impacting our financial well being. We can't afford to keep paying for someone's mistake in MTN. The MTN call center and branches have not been helpful, we keep being referred to a unavailable supervisors.
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
On checking on your wife's number, I do pick up there was no limit set on the account and that's the reason for the usage limit not working, do use the USSD code *141*5# to setup a usage limit that you guys would be comfortable using.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
On checking on your wife's number, I do pick up there was no limit set on the account and that's the reason for the usage limit not working, do use the USSD code *141*5# to setup a usage limit that you guys would be comfortable using.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,