PB
Pravesh B
1 reviews | Active since Mar 2009
26 Aug 2015, 14:46
Incorrect Billing - Overcharging
I have lodged two complaints regarding two new contracts that were entered into at the MTN Store at Overport City , Durban on 18 June and 23 may respectively. . I have had no joy to date with the resolution of both complaints which I now deem a breach of contract by MTN. The Ref Nos of the complaints lodged at Overport Branch are as follows : REQ.*** and REQ ***. I have been notified that REQ*** is resolved but the current bill on the MTN systems does not reflect any progress. The overcharging is due to the SMS, data and Cli discounts not being app****. Such poor service is shocking. I am now contemplating stopping payment on my account so that I may get some reaction from someone at MTN. Really fed up with this poor service!!<br>
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MTN South Africa's replyOfficial
28 Aug 2015, 11:26Hello popsbo,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that the requests that were logged on your behalf are still open and will be dealt with. Any incorrect charges will be corrected as soon as the package discounts are corrected.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that the requests that were logged on your behalf are still open and will be dealt with. Any incorrect charges will be corrected as soon as the package discounts are corrected.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply28 Aug 2015, 11:26
Official
Hello popsbo,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that the requests that were logged on your behalf are still open and will be dealt with. Any incorrect charges will be corrected as soon as the package discounts are corrected.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that the requests that were logged on your behalf are still open and will be dealt with. Any incorrect charges will be corrected as soon as the package discounts are corrected.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,