JM
Johanna M
1 reviews | Active since Jun 2015
23 Jun 2015, 12:36
Incorrect billing (overcharged) Ref# #***7
I have been overcharged for the month of May. An amount R2, 992.17 was deducted off my bank account on my 3 top up contracts and only about R900 should have been deducted. Which i subsequently reversed at the bank and manually paid R980 at the Glen MTN branch.<br> I received an sms on one of my contact numbers stating that my account is overdue by R3,000 and this should be paid or else my contracts will be suspended.<br> <br> I have been trying to call customer service for the past weeks and could not get through. <br> <br> Could this be attended and corrected urgently. <br> Urgent feedback will be highly appreciated<br> <br> <br> Kind Regards,<br> J
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MTN South Africa's replyOfficial
03 Jul 2015, 13:59Hello tlow,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that on your invoice dated 2015-05-20 you were mostly billed for internet connections
Please always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function you can deactivate your mobile data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that on your invoice dated 2015-05-20 you were mostly billed for internet connections
Please always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function you can deactivate your mobile data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
Best regards,
MTN South Africa's reply03 Jul 2015, 13:59
Official
Hello tlow,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that on your invoice dated 2015-05-20 you were mostly billed for internet connections
Please always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function you can deactivate your mobile data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that on your invoice dated 2015-05-20 you were mostly billed for internet connections
Please always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function you can deactivate your mobile data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
Best regards,