ND
Nikashni D
1 reviews | Active since Nov 2013
08 Aug 2017, 10:05
Incorrect Billing - over billing
<p>I took out three data contracts and the consultant Janine Pakree informed me that the contracts were R89 each for 2 gigs data inclusive of VAT and there was no connection fees. From June 2017 until now MTN is billing me R139 per contract and I got charged connection fees. The call centre and the lady who sold me the contract is unable to resolve the billing. This is ridiculous. Please can a competent MTN agent resolve this issue for me. </p>
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Replies (3)
MTN South Africa's replyOfficial
09 Aug 2017, 19:29Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that we have evaluated your account and picked up that there is credit adjustment of R190.67 made in your contract account on the 21/07/2017 for the incorrect billing and you have been loaded on the correct package for R89.00.
regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
MTN South Africa's reply09 Aug 2017, 19:29
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience caused.
Kindly be advised that we have evaluated your account and picked up that there is credit adjustment of R190.67 made in your contract account on the 21/07/2017 for the incorrect billing and you have been loaded on the correct package for R89.00.
regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
ND
Nikashni D's updateReviewer Update
10 Aug 2017, 08:09Thank you for your quick response. It is much appreciated. The credit adjustment was for one contract only. I have three contracts with MTN. The credit adjustment was not app**** consistantly for all three contracts. This has been a battle with MTN since the inception of the contracts.
ND
Nikashni D's update10 Aug 2017, 08:09
Reviewer Update
Thank you for your quick response. It is much appreciated. The credit adjustment was for one contract only. I have three contracts with MTN. The credit adjustment was not app**** consistantly for all three contracts. This has been a battle with MTN since the inception of the contracts.
ND
Nikashni D's updateReviewer Update
14 Aug 2017, 09:48Hi
Please let me know if the billing corrections have been app**** to all 3 of my contracts:
1. All three contracts should be R89 a month inclusive of VAT
2. Reversal of connection fees and overcharge on the previous invoice of all 3 contracts
3. There should be a credit due to me
Please confirm the above
Thank you
ND
Nikashni D's update14 Aug 2017, 09:48
Reviewer Update
Hi
Please let me know if the billing corrections have been app**** to all 3 of my contracts:
1. All three contracts should be R89 a month inclusive of VAT
2. Reversal of connection fees and overcharge on the previous invoice of all 3 contracts
3. There should be a credit due to me
Please confirm the above
Thank you