BC
Bianca C
1 reviews | Active since May 2010
08 Mar 2016, 07:42
Incorrect billing ONGOING!!!
This is the second month consecutively that Mtn has just debitted me more than I should have been. Call 808 and speak to someone who tells me I got charged more money this month due to \me to you airtime\" which I don't even know how to do and conveniently they can't give me the number I am transferring to. I am fed up with this ********! Mtn just want to milk customers for money. I want out. And will not recommend them to anyone."
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MTN South Africa's replyOfficial
08 Mar 2016, 17:01Hello BNCapcan,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you reported your phone ****** on the 21 January 2016 at 17:59pm and the line was suspended. Before you suspend the line at 16:18pm on the 21 January 2016 airtime of R200 (incl vat) was transferred to a Prepaid number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you reported your phone ****** on the 21 January 2016 at 17:59pm and the line was suspended. Before you suspend the line at 16:18pm on the 21 January 2016 airtime of R200 (incl vat) was transferred to a Prepaid number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply08 Mar 2016, 17:01
Official
Hello BNCapcan,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you reported your phone ****** on the 21 January 2016 at 17:59pm and the line was suspended. Before you suspend the line at 16:18pm on the 21 January 2016 airtime of R200 (incl vat) was transferred to a Prepaid number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you reported your phone ****** on the 21 January 2016 at 17:59pm and the line was suspended. Before you suspend the line at 16:18pm on the 21 January 2016 airtime of R200 (incl vat) was transferred to a Prepaid number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,