Incorrect billing on my account

<p>I upgraded my contract with MTN Direct on the 23 May 2016 on two of my contracts. I then noticed that the ff:</p> <p>1. Cellphone Number : ********** </p> <p>- the package was including more data instead of more minutes</p> <p>- i managed to get hold of the Consultant Ms Lorraine Baloyi at MTN Direct - after a long struggle and the matter was resolved.</p> <p> </p> <p>2. Cellphone Number: ********** </p> <p> </p> <p>The package I upgraded to was my choice +M with no gadget - just a simcard which was also a hassle for me to get it delivered to me . I managed to ultimately receive the two simcards in July.</p> <p>- On my June and July invoices, i noticed additional billing which included Promo Fee and increased subscription fee of R 613 VAT exclusive instead of R 469 VAT inclusive</p> <p>I called MTN Direct and struggled to be assisted as i was told the only person who can assist me is Lorraine. Ultimately Lorraine called me on the 12 July and she issued the following Ref No: ********** 16</p> <p>Later in the coming weeks i called 808 to follow up on the ref no since it was no longer Lorraine's problem or rather duty to update me on the progress of my query. I was told a credit has been passed on Promo Fee only.</p> <p>When trying to determine why the subscription fee was not resolved, the lady at 808 told me to revert back to MTN Direct for assistance as they cannot assist me.</p> <p>Ultimately, i got hold of Lorraine on the 27 July and she gave me two additional ref no: ********** 82 and ********** 61.</p> <p>On the 05 August, i made a follow up on 808 regarding the two ref no as it takes forever for MTN Direct to answer their calls and was advised as follows:</p> <p>- that the response came back from Billing on the 29 July and requested Lorraine to give them my cellphone number as the query was without the number and also copy of the contract, and that was never done.</p> <p>- i emailed the document to Babalwa Poto on the 08 August 2016 and she gave me REQ No: ********** .</p> <p>Due to the frustration i got and run aroung when dealing with MTN Direct, I went to MTN outlet in Nelspruit ABSA Square and they confirmed that the billing was incorrect and issued me with another REQ no: ********** .</p> <p>My concern is as follows:</p> <p>1. All the time i am battling to resolve this, i was told to call MTN Direct and ask to speak to the supervisor and on all occassions was told the supervisor is not on the floor, and they will email him/her and will get back to me.</p> <p>To date i am beginning to believe that MTN Direct has no such a person as the Supervisor as no one bothered to call me.</p> <p>2. I evel logged my complaint via MTN website and nothing was done</p> <p>3. My bank account is debited with additional amount on monthly basis and no one seem to care.</p> <p>4. I am financially inconveninced by such a huge company as MTN and even management does not seem to care.</p> <p> </p> <p>I called MTN Direct again this morning of 13 August and a lady indicated that she package I took was R 699 and not R 469 but will email the so called supervisors as Lorraine is on leave and they will call me on Monday as they are not on the floor as usual - this time due to movements of offices.</p> <p>She also indicated that they will listen to the recordings. I told her i am even tempted to cancel the contract and revert back to my old contract then go to MTN outlet to get the same package with the hope that this time it will be done correctly and she indicated that i will be charged with cancellation fee.</p> <p>I was suprised to learn that now i can be charged with cancellation fee as Lorraine on the 23 May told me that i can cancel the contract by giving one month notice because i am not taking any gadget.</p> <p> </p> <p>Can someone please assist me</p> <p> </p> <p>Kind regards</p> <p>Ms Mamodia Montle</p>