LM
Liko M
1 reviews | Active since Jun 2015
09 Jun 2015, 10:52
Incorrect Billing not resolved
I received a statement with incorrect invoices on 23/05/2015. On 25/052015 I sent an e-mail to [Email Removed] querying the invoice. The e-mail has not been responded to. <br> <br> After that I sent an e-mail to the Customer Experience officer but have had no response. Today I was holding for 21 minutes on 808 to try to speak to an operator to resolve this. <br> <br> May I request assistance please.
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Replies (1)
MTN South Africa's replyOfficial
11 Jun 2015, 11:31Hello LikoM,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Kindly email us an affidavit stating that you did not open this contract. Please make sure that the number stated on the contract is correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Kindly email us an affidavit stating that you did not open this contract. Please make sure that the number stated on the contract is correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply11 Jun 2015, 11:31
Official
Hello LikoM,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Kindly email us an affidavit stating that you did not open this contract. Please make sure that the number stated on the contract is correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Kindly email us an affidavit stating that you did not open this contract. Please make sure that the number stated on the contract is correct.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,