1 reviews | Active since May 2017
Incorrect billing not getting through to Credit Department
<p>In March I took two data only contracts for R89 per month for two sim cards.</p> <p>For the last three months I have been calling MTN to find out why I have been billed incorrectly ar R121 plus VAT for each sim. The responses have varied to a million reasons but there is still no resolution. I have spent hours calling to have this account fixed, yet three months later I still have the wrong balance , coupled with threatening messages of my services being cut-off when MTN is in the wrong.</p> <p> </p> <p>Can whoever is responsible for billing kindly have a look at account A ********** , do a recon on contact numbers ********** 082 and ********** 240 , then send me the corrent reconciled account balance to email address ********** so that I can pay the correct outstanding amount? Both sim cards were for Choice 2GB (2GB Night Express) R89 deals. Jill Whitebooi, at MTN in Uitenhage, should have the hard copies for the initiation of both contracts.</p> <p> </p> <p>I can be contacted on ********** 082.</p> <p> </p> <p> </p> <p> </p>
Waseem at UTH branch says a credit has been raised on the account but not yet processed. Still waiting for that to go through so that I van have the proper balance. This is still not sorted. Can somebody send me a recon on both numbers PLEASE. my email address is ********** . I dont understand how something as simple as this can take twenty years to do. Surely MTN has a functioning debtors department !!!!
Waseem at UTH branch says a credit has been raised on the account but not yet processed. Still waiting for that to go through so that I van have the proper balance. This is still not sorted. Can somebody send me a recon on both numbers PLEASE. my email address is ********** . I dont understand how something as simple as this can take twenty years to do. Surely MTN has a functioning debtors department !!!!