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Annine D
1 reviews | Active since Sept 2015
08 Sept 2015, 09:20
INCORRECT BILLING / NO RESPONSE FROM MTN
On the 17th July I received a Invoice for R7249.25. My subscription is normally R239. I requested to URL report and found that my account was misused. I requested MTN to investigate this matter and to date no response other than the ref no ***4. Each month my account is debited but for things that I never used, downloaded or visited. This is unacceptable as my bank charges are increased to an overdrawn account and RD charges which is negatively impacting my account. The lack of response from MTN is unacceptable - this is not my fault and I would like this to be removed from my name asap. Since then I change the contract number and have been receiving the correct invoices as per normal.
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MTN South Africa's replyOfficial
23 Sept 2015, 13:50Hello Anninedaniels,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The URL report has been sent to you on the 4-9-2015 for cell ***.
We do pick up that the URL report has been sent to you on the 9-9-2015.
The charge is valid.
9022.90 MB used
649.88 allocation plus carry over
8373.02 chargeable usage
7284.53 billed at R 0.87 per MB excluding vat
The account is in arrears R 8,834.22. Please contact our 808 service centre to transfer the call to our credit management department to assist you with payment arrangement.
Cell *** is on an open package 500MB, the 500MB has been used up and the SIM card has been used for further Internet usage.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The URL report has been sent to you on the 4-9-2015 for cell ***.
We do pick up that the URL report has been sent to you on the 9-9-2015.
The charge is valid.
9022.90 MB used
649.88 allocation plus carry over
8373.02 chargeable usage
7284.53 billed at R 0.87 per MB excluding vat
The account is in arrears R 8,834.22. Please contact our 808 service centre to transfer the call to our credit management department to assist you with payment arrangement.
Cell *** is on an open package 500MB, the 500MB has been used up and the SIM card has been used for further Internet usage.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply23 Sept 2015, 13:50
Official
Hello Anninedaniels,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The URL report has been sent to you on the 4-9-2015 for cell ***.
We do pick up that the URL report has been sent to you on the 9-9-2015.
The charge is valid.
9022.90 MB used
649.88 allocation plus carry over
8373.02 chargeable usage
7284.53 billed at R 0.87 per MB excluding vat
The account is in arrears R 8,834.22. Please contact our 808 service centre to transfer the call to our credit management department to assist you with payment arrangement.
Cell *** is on an open package 500MB, the 500MB has been used up and the SIM card has been used for further Internet usage.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The URL report has been sent to you on the 4-9-2015 for cell ***.
We do pick up that the URL report has been sent to you on the 9-9-2015.
The charge is valid.
9022.90 MB used
649.88 allocation plus carry over
8373.02 chargeable usage
7284.53 billed at R 0.87 per MB excluding vat
The account is in arrears R 8,834.22. Please contact our 808 service centre to transfer the call to our credit management department to assist you with payment arrangement.
Cell *** is on an open package 500MB, the 500MB has been used up and the SIM card has been used for further Internet usage.
Kind Regards,
Alice van der Merwe
***