1 reviews | Active since Mar 2011
Incorrect Billing , no response from Call Center
MTN - Shockingly high bill - double what I pay. I asked for explanation and urgent revert from 2nd June. Nine emails and no response from them. I have not paid and will not till I have proof regarding usage . They never respond and I am not interested in phoning the Call Center and waiting for hours and then getting incorrect info.<br> <br> I can still not get an answer as to why my bill increased by R300 a month since they took over Nashua Mobile and why I must now pay for itemized billing . If I look at my Dec 2014 Bill I paid R794 - latest bill R2770.00 !!!!<br> <br> Shocking service - have had to change Service Provider and now I can't even open my MTN Bill as they have to send a sms to your number in order to view the Bill?<br> <br> No joy from their Customer Care <br> <br>
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Legal Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Legal Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***