JK
Jacobus K
1 reviews | Active since Mar 2015
10 Jul 2015, 15:01
Incorrect Billing & No Feedback
I April I upgrade my business cell contract. I requested that items be removed from my billing. This has not been done and despite a number of calls and visits to the local MTN agents, nothing has been done!! I keep receiving empty promise after empty promise and in the mean time I am paying for services I am not using.<br> <br> And if the idiot would phone back one could maybe sort the account out but nada nothing!!<br> <br> I dont understand why one has to fight to get some kind of service nowadays! Person would swear he is doing me a favour and that im not actually paying for the service!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
27 Jul 2015, 11:01Hello Kobie Kritzinger,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply27 Jul 2015, 11:01
Official
Hello Kobie Kritzinger,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,