CW
Corne W

1 reviews | Active since Aug 2014

03 Sept 2015, 07:39

Incorrect Billing & No Customer Service

MTN have over billed me yet again.... On 10 July I wrote my first complaint - this after a few months of back and forth to staff at head office. On 28 July someone responded saying they will contact me to sort this out. I think MTN only respond to appear that they have some sort of customer care, because that phone call never came. Now, 2 reports later, lets see if someone will take accountability and call me back. My contract billing should be R800 per month. I am billed R1 500 plus every month!! Every month I have to fight to get it fixed and every month it comes back incorrect. Now I am told I am going over my data allowance (which is impossible) and a cap was put on... low and behold... with the cap I am still being triple billed for data bundles! What a disappointment MTN! Can someone please fix this, it is exhausting!!!! Unhappy customer that would move if I could.... :(

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Sept 2015, 09:50
Official
Hello cornevw2280,

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

You invoice data is on the 1st of every month. The usage limit was only set on the 07/08/2015 your line was not capped that is why you have extra call and data charges. All charges are correct on the invoice 01/08/2015.The current invoice doesn't have extra charges cause usage limit is set on your line.

Regards
Lorraine