1 reviews | Active since Aug 2014
Incorrect Billing & No Customer Service
MTN have over billed me yet again.... On 10 July I wrote my first complaint - this after a few months of back and forth to staff at head office. On 28 July someone responded saying they will contact me to sort this out. I think MTN only respond to appear that they have some sort of customer care, because that phone call never came. Now, 2 reports later, lets see if someone will take accountability and call me back. My contract billing should be R800 per month. I am billed R1 500 plus every month!! Every month I have to fight to get it fixed and every month it comes back incorrect. Now I am told I am going over my data allowance (which is impossible) and a cap was put on... low and behold... with the cap I am still being triple billed for data bundles! What a disappointment MTN! Can someone please fix this, it is exhausting!!!! Unhappy customer that would move if I could.... :(
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
You invoice data is on the 1st of every month. The usage limit was only set on the 07/08/2015 your line was not capped that is why you have extra call and data charges. All charges are correct on the invoice 01/08/2015.The current invoice doesn't have extra charges cause usage limit is set on your line.
Regards
Lorraine
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
You invoice data is on the 1st of every month. The usage limit was only set on the 07/08/2015 your line was not capped that is why you have extra call and data charges. All charges are correct on the invoice 01/08/2015.The current invoice doesn't have extra charges cause usage limit is set on your line.
Regards
Lorraine
