PL
Pieter L
1 reviews | Active since Feb 2012
19 May 2015, 12:26
Incorrect billing - no attempt to investigate
MTN just sent me another account far above my average use. This happened before. I did inquire the previous time and they said that the account is correct - no explanation how they came to that conclusion. I tried everything, but they just ignored me. Eventually they said someone may have hacked my modem, but the do not take responsibility for that!!!. Now I get an account for over R5000 and I have to go through the same. They simply are not interested in listening to the fact that this cannot be my usage. I am desperate. I will not pay this, but they will just put me on a blacklist. You have no defence against these people - or are there?
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MTN South Africa's replyOfficial
22 May 2015, 20:12Hello Tokkies,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We see that the account was deactivated and handed over to our attorney's. The amount in arrears that we can see on the account is R3755.64. We will urge you to make contact with our Legal Department on Monday (25 May 2015). You can do so by dialing *** and request to be transferred through.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We see that the account was deactivated and handed over to our attorney's. The amount in arrears that we can see on the account is R3755.64. We will urge you to make contact with our Legal Department on Monday (25 May 2015). You can do so by dialing *** and request to be transferred through.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply22 May 2015, 20:12
Official
Hello Tokkies,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We see that the account was deactivated and handed over to our attorney's. The amount in arrears that we can see on the account is R3755.64. We will urge you to make contact with our Legal Department on Monday (25 May 2015). You can do so by dialing *** and request to be transferred through.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We see that the account was deactivated and handed over to our attorney's. The amount in arrears that we can see on the account is R3755.64. We will urge you to make contact with our Legal Department on Monday (25 May 2015). You can do so by dialing *** and request to be transferred through.
Regards
Tim
MTN Complaints Management Team: REQ:***