SvdM
Sonja van der Merwe
1 reviews | Active since Oct 2011
03 Jul 2015, 09:07
INCORRECT BILLING / NO ASWER ON 808
Mtn has just been a nightmare to deal with lately!!!! My complaint is about the amount deducted from my bank account and I need a statement and my billing documents , but I just can't get hold of MTN !!! My statements and invoices were usually mailed to me and suddenly it was someone's choice not to mail it to me.... I mean really??<br> <br> Should I reverse my payment to get their ATTENTION ???? If I don't get a response now, that's what I will do!!<br> <br> When I try to call the call centre, getting through is next to impossible.
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MTN South Africa's replyOfficial
07 Jul 2015, 10:33Hello Sonjav1,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a request has been logged with our billing department to email the Itemised billing for the invoice dated 2015-06-11, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a request has been logged with our billing department to email the Itemised billing for the invoice dated 2015-06-11, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply07 Jul 2015, 10:33
Official
Hello Sonjav1,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a request has been logged with our billing department to email the Itemised billing for the invoice dated 2015-06-11, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a request has been logged with our billing department to email the Itemised billing for the invoice dated 2015-06-11, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***