BC
Bernadette C
1 reviews | Active since Aug 2009
02 Jun 2015, 07:39
Incorrect billing & Missing Data, sms & airtime
Unfortunately this site seems to be the only place there is a response from MTN. Sent e-mail (ref ***2). Signed up for contracts of R469.00 per month but charge on first invoice is R546.05. How long will it take for this to be resolved? Logged a query (***) on 18 May 2015 with reference to all our airtime, data and sms that was wiped from our account and was promised an answer within 7 days but am still waiting. How much longer is it going to take?
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MTN South Africa's replyOfficial
15 Jun 2015, 11:07Hello And,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there is a once off fee of R 105. 00 for an upgrade fee hence the amount of R 605.00.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there is a once off fee of R 105. 00 for an upgrade fee hence the amount of R 605.00.
Best regards
Mantoa
REQ:***
MTN South Africa's reply15 Jun 2015, 11:07
Official
Hello And,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there is a once off fee of R 105. 00 for an upgrade fee hence the amount of R 605.00.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there is a once off fee of R 105. 00 for an upgrade fee hence the amount of R 605.00.
Best regards
Mantoa
REQ:***