Incorrect billing invoice

I reject your response as both incorrect and unacceptable.

I contacted your call centre several times prior to the contract expiry date to ensure that proper notice was given for the cancellation of my contracts. I even provided the specific contact numbers I used when calling your call centre as proof of my attempts to comply with the required notice period.

On each occasion, however, your agents provided me with different dates and conflicting information regarding when I should call back to process the cancellation. This demonstrates clear misinformation and a failure on the part of your call centre to provide accurate guidance to customers.

Despite eventually cancelling the contracts, I am now being billed for the full monthly amount. This is unreasonable and unjustified, particularly considering that the contracts were cancelled only two days into the new billing cycle. Furthermore, the airtime associated with those contracts was reversed, yet I am still expected to pay the full monthly charge.

It is also inconsistent that when a customer initiates a contract, charges are app**** on a pro-rata basis, but when a contract is cancelled or expires, customers are expected to pay the full monthly amount regardless of the actual service period used.

This practice appears to be unfair and potentially in violation of the Consumer Protection Act. Customers should not be penalised due to incorrect information provided by your representatives.

For this reason, I will not be making any payment for contracts that were already cancelled. Should this matter not be resolved immediately, I will escalate the complaint formally under the Consumer Protection Act and lodge a complaint with the National Consumer Commission for investigation into this billing practice.