Incorrect billing & *********** customer service

<p>MTN has continued to mess up with my Dad's account. Firstly the account was originally in the name of the company he was retrenched from 10 YEARS AGO and which no longer exists, he has on numerous occasions gone into a number of different branches including head office to transfer the account onto his name as he was always denied an upgrade. He has no obtained an upgrade and guarantee that this has been corrected however when trying to get his current billing issue resolved him and I have been informed that the account is still on the Companies name??????</p> <p> </p> <p>Secondly he has been billed this month for R5000 of data usage!! He has gone into a branch and I have tried calling the contact centre a number of times (I'm either hung up on or they are unable to help me) to try resolve this and reverse the charge as my dad simply just does not have R5000 lying around. As a result of the incorrect charge he will basically have no money to survive for the rest of the month?? Again no one we have engaged with is either willing/able to help.</p> <p> </p> <p>This service is shocking and part of the reason why South Africa is ranked as a 3rd world country amongst foreigners. Poor service and incorrect charging is just not acceptable.</p> <p> </p> <p>I have begged MTN to try assist to no avail, hopefully someone will pick this up and realise that they are messing with someone's livelihood.</p>