LC
Liezel C
1 reviews | Active since Jan 2018
03 Jul 2020, 17:55
Incorrect billing, huge price difference
Have being having a problem with MTN since January 2020, regarding my incorrect billing. To date no one has tried to explain to me why the massive price increase. Dec and Jan was billed R109 thereafter 258.99 with no explanation
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Jul 2020, 20:58Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
***
The system reflect since February 2020 the account was billed for B/F promo services, this service was removed.
The billing department has only credited the account for the May billing.
We have sent the request to the billing department to pass the credit for the billing from February to April.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
***
The system reflect since February 2020 the account was billed for B/F promo services, this service was removed.
The billing department has only credited the account for the May billing.
We have sent the request to the billing department to pass the credit for the billing from February to April.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply03 Jul 2020, 20:58
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
***
The system reflect since February 2020 the account was billed for B/F promo services, this service was removed.
The billing department has only credited the account for the May billing.
We have sent the request to the billing department to pass the credit for the billing from February to April.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
***
The system reflect since February 2020 the account was billed for B/F promo services, this service was removed.
The billing department has only credited the account for the May billing.
We have sent the request to the billing department to pass the credit for the billing from February to April.
Kind Regards,
Alice van der Merwe
MTN
Best regards,