1 reviews | Active since Oct 2012
Incorrect billing from DAY 1
I am extremely disappointed with mtn guys hey. I have been incorrectly charged for my contract for the whole time I have had it (almost a year). I have called mtn numerous times to get it resolved, but no one seems to have the original copy of my contract, therefore they cannot help me. I am told by your 808 consultants (whom I assume work for mtn as a whole) that I need to call mtn direct to rectify this. I call mtn direct, guess what they are not there. I have had to call since the beginning to rectify errors in billing, in general. <br> <br> Some consultants say they can see the amount I believe it should be paying of R229, some cannot. I received what you guys call a tax invoice with another amount R 284 from R 274. I am actually gatvol now. MTN better sort this out. And also work on your network, its ridiculous now. One cannot have a decent phone call anymore.<br>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The package taken is MTN Choice 50 for which you are billed R61.40.
There are promo fees for R139.47. Promo fees is the handset that was issued with the package. The charge is separate because the handset taken was not part of the package. There is R39.47 charged for the minute bundle.
The invoice changed in June with R10.01 because of the price increase on the packages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The package taken is MTN Choice 50 for which you are billed R61.40.
There are promo fees for R139.47. Promo fees is the handset that was issued with the package. The charge is separate because the handset taken was not part of the package. There is R39.47 charged for the minute bundle.
The invoice changed in June with R10.01 because of the price increase on the packages.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
