BY
Bonita Y
1 reviews | Active since Nov 2013
19 Jan 2016, 08:40
Incorrect billing for three months
I am so sick and tired of Mtn.<br> <br> I have been billed incorrectly for the last three months. The first month I have been credited for some so called Promo fee. But it happened again and again after numerous calls. I have escalated this query at a store and I called Mtn again yesterday.<br> <br> Im receiving texts saying to avoid a bad credit rating pay now. How about Mtn bills be correctly? Or is Mtn trying to collect funds to pay that fine in Nigeria?<br> <br> I regret upgrading my data contract with Mtn. Not forgetting the pathetic Internet connectivity.<br> <br> Please don't ask me to call again to get the same mixed responses.<br> <br> Please credit my account like it was done the first time.
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Replies (1)
MTN South Africa's replyOfficial
20 Jan 2016, 11:30Hello bonitabelcher@,
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I notice that you're charged for Nashua Mobile handset which should have deactivated after doing the upgrade, I have escalated the matter to the system Support to remove it then after we will ask the Billing department to credit what has been charged for the handset reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I notice that you're charged for Nashua Mobile handset which should have deactivated after doing the upgrade, I have escalated the matter to the system Support to remove it then after we will ask the Billing department to credit what has been charged for the handset reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply20 Jan 2016, 11:30
Official
Hello bonitabelcher@,
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I notice that you're charged for Nashua Mobile handset which should have deactivated after doing the upgrade, I have escalated the matter to the system Support to remove it then after we will ask the Billing department to credit what has been charged for the handset reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I notice that you're charged for Nashua Mobile handset which should have deactivated after doing the upgrade, I have escalated the matter to the system Support to remove it then after we will ask the Billing department to credit what has been charged for the handset reference number REQ:***.
Kind Regards
Nompumelelo
REQ:***
Best regards,