LM
Lunga M
1 reviews | Active since Feb 2016
20 Feb 2016, 22:20
INCORRECT BILLING FOR THREE MONTHS
I really dislike, NO I hate this network ever since I took a contract with them. I have been billed incorrectly for ****** three months, my bill in February is R 2607.34, January was R4304.38 and in December was R 3434.97. The thing that frustrates me the most is that I buy my own data bundles but still have to pay so much. I have queried but no one was able assist me. I will never recommend anyone to take a contract with MTN. I really need my money back you have made my life so difficult.<br> <br> E***
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Replies (1)MTN South Africa's replyOfficial
22 Feb 2016, 22:18Hello Siyabonga927,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that a billing query has been logged for investigation, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that a billing query has been logged for investigation, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply22 Feb 2016, 22:18
Official
Hello Siyabonga927,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that a billing query has been logged for investigation, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that a billing query has been logged for investigation, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
