AB
Adam B
1 reviews | Active since Jan 2014
24 Apr 2020, 09:32
Incorrect billing for the last 3 Statements
Good day,
I upgraded my contract *** in February 2020 The previous contract was R540 something and the new contract is R400 on the MTN_Made_For_Me_S Plan
For the past 3 months I am still getting billed R540 for this new contract and even for the May 2020 bill run it’s once again R540.23
Please rectify this immediately and kindly process a refund for the over billing
The new Interactive Billing Portal is also not working, I only got the OTP to my Email address once and never again after that.
Thanks
Adam Barnard ***
Helpful (0)
Replies (3)0
Replies (3)AB
Adam B's updateReviewer Update
24 Apr 2020, 13:13I cannot even get through to customer care 135 because it's unavailable...!!! This is very unprofessional to over-bill a customer for months!!!
AB
Adam B's update24 Apr 2020, 13:13
Reviewer Update
I cannot even get through to customer care 135 because it's unavailable...!!! This is very unprofessional to over-bill a customer for months!!!
AB
Adam B's updateReviewer Update
27 Apr 2020, 09:34Still cannot get through to MTN CUSOMTER CARE!!! So I guess I will just have to get billed for the amount again! for the 3rd month on end!! And when Mtn WANTS to help ONE DAY, then I can possibly get this **** shorted out!!
AB
Adam B's update27 Apr 2020, 09:34
Reviewer Update
Still cannot get through to MTN CUSOMTER CARE!!! So I guess I will just have to get billed for the amount again! for the 3rd month on end!! And when Mtn WANTS to help ONE DAY, then I can possibly get this **** shorted out!!
AB
Adam B's updateReviewer Update
03 May 2020, 12:17Still no reply! Great, THANKS!
AB
Adam B's update03 May 2020, 12:17
Reviewer Update
Still no reply! Great, THANKS!