1 reviews | Active since Apr 2013
Incorrect billing for over 2 years!
<p>Ref: 201 ********** 262 [# ********** 5] In DEC 2015 I complained to the Ombudsman about incorrect Blackberry charges on my account that MTN continued to bill me despite numerous trips and logging complaints at the branches. In April 2016 I was informed a credit had been passed. I asked for proof as no credit was passed in our account. To date no repsonse at all and I am still being billed for Blackberry services. It has now been almost 3 years! What more must a client do? Please help me!!!!</p>
Good day Phillipa,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we have terminated the BIS service and have sent through a credit request of R517.40 for the BIS charges on all the invoices where you were charged for the service
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Phillipa,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we have terminated the BIS service and have sent through a credit request of R517.40 for the BIS charges on all the invoices where you were charged for the service
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,