1 reviews | Active since May 2015
Incorrect billing for expired and cancelled (paid up) contracts
<p>MTN has for the past 3 months been billing me for a contract that was paid up and I continuously called them to cancel it and they confirm and issue me with a ref number but only for them to debit me for the same contract come month end. I am sick and tired of it with no clue as to what should I do anymore. Their call centre agents are not helping at all, they confirm something to have been done but only for you to realise later on that it remains the same and they give you bad attitudes when you call to follow up.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised, prepaid migration has been processed for the requested cell number, allow a turnaround time of 2-24hrs for the process to be completed. A credit request has been sent to the billing division to credit the months that the debit order has been going off for the number, please note the turnaround time for the credit request to be approved is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised, prepaid migration has been processed for the requested cell number, allow a turnaround time of 2-24hrs for the process to be completed. A credit request has been sent to the billing division to credit the months that the debit order has been going off for the number, please note the turnaround time for the credit request to be approved is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised, prepaid migration has been processed for the requested cell number, allow a turnaround time of 2-24hrs for the process to be completed. A credit request has been sent to the billing division to credit the months that the debit order has been going off for the number, please note the turnaround time for the credit request to be approved is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised, prepaid migration has been processed for the requested cell number, allow a turnaround time of 2-24hrs for the process to be completed. A credit request has been sent to the billing division to credit the months that the debit order has been going off for the number, please note the turnaround time for the credit request to be approved is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Regards
Nompumelelo
REQ: **********