KK
Khethiwe K
1 reviews | Active since Feb 2012
23 Mar 2016, 08:41
INCORRECT BILLING FOR 3 MONTHS
MTN has continuously billed my cell phone number with the incorrect amount . When i called into the call centre i was advised i had taken the option of an open line , which I had not . I have now been billed R 2700 for once CELL PHONE BILL!!!!! , I had never authorised anyone to open my line to an open line . MTN has opened my line wihtout my consent . An email was sent to the to [Email Removed] on the 22 February to date i have had no feedback. Every time i call in the call centre the call centre systems are off line . I urgenty require answers as to who authorised MTN to open my line , as from the time the contract for the number *** was taken out it had always been a fixed line , it was only from December where i noticed the number had now been an open line . I require answers and my money back. MTN is very unprofessional . I want this mistake corrected and refunded
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Mar 2016, 09:24Hello khumalok,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked, the usage limit had been adjusted on the 18 of February 2016 which resulted in a high amount. Return debits on account reflects for January and February to which the billing is correct.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked, the usage limit had been adjusted on the 18 of February 2016 which resulted in a high amount. Return debits on account reflects for January and February to which the billing is correct.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply23 Mar 2016, 09:24
Official
Hello khumalok,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked, the usage limit had been adjusted on the 18 of February 2016 which resulted in a high amount. Return debits on account reflects for January and February to which the billing is correct.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked, the usage limit had been adjusted on the 18 of February 2016 which resulted in a high amount. Return debits on account reflects for January and February to which the billing is correct.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,